What's included
- Helpdesk and remote support for your whole team
- On-site visits across the Gold Coast when needed
- Microsoft 365 and email administration
- Cyber security, endpoint protection and multi-factor authentication
- Software updates and security patching
- Backup monitoring, with restores tested
- Network and wifi support
- New staff set up before day one, leavers removed on their last day
- One named engineer with a direct mobile number
What's quoted separately
Hardware, software licences such as Microsoft 365 subscriptions, and one-off projects like office moves, server migrations or a new business setup from scratch. You get a written quote before any work starts.
Questions about pricing
How much does IT support cost for a small business on the Gold Coast?
Unlock Lab charges $69 per user per month including GST for the first 12 months, then $99 per user per month. There's no joining, setup or migration fee. A team of five pays $345 per month in the first year.
Is there a minimum number of users?
No. A sole trader pays the same rate per person as a team of twenty.
What's included in the monthly price?
Helpdesk and remote support, Microsoft 365 and email administration, cyber security and endpoint protection, backup monitoring, network and wifi support, updates and patching, staff onboarding and offboarding, and one named engineer.
What's not included?
Hardware, software licences such as Microsoft 365 subscriptions, and one-off projects like an office move or a large server migration. These are quoted in writing before any work starts.
Am I locked into a contract?
No. Billing is month to month. If you leave, you keep your Microsoft 365 tenant, your data, your domain and your accounts.