IT support for Gold Coast small business, at one flat price.

Unlock Lab charges $69 AUD per user per month including GST for the first 12 months, then $99 per user per month. There is no joining fee, no setup fee and no migration fee. A team of five pays $345 per month during the first year. Most Gold Coast managed IT providers do not publish a price at all and quote excluding GST.

A managed IT services provider looks after all the technology a business relies on for a fixed monthly fee. That covers helpdesk support when something breaks, Microsoft 365 and email administration, cyber security and antivirus, data backup and disaster recovery, network and wifi, software updates and patching, and setting up computers for new staff. The aim is to prevent problems rather than only fix them afterwards.

No. A sole trader pays the same rate per person as a team of twenty. There is no minimum spend and no minimum seat count, which is unusual because most managed IT providers require at least 10 to 20 users.

Helpdesk and remote IT support, Microsoft 365 and email administration, cyber security and endpoint protection, data backup monitoring, network and wifi support, software updates and patching, staff onboarding and offboarding, and one named point of contact. If a job falls outside that scope the cost is quoted before any work starts.

Hardware, software licences such as Microsoft 365 subscriptions, and one-off project work such as an office relocation or a large server migration. These are quoted separately and always before work begins.

Yes. Remote IT support is delivered across Australia, so location is not a barrier. On-site visits are available across the Gold Coast, Brisbane, Logan and Tweed Heads.

No lock-in contract. Billing is month to month and can be stopped at any time. If you leave you keep your own Microsoft 365 tenant, your data and your accounts. Nothing is held hostage.

New enquiries receive a callback within 30 minutes during business hours, Monday to Friday 8am to 5pm. Existing clients contact the engineer directly by phone rather than through a form or a portal.

Yes. Cyber security is included in the monthly fee. That covers endpoint protection and antivirus, multi-factor authentication, device encryption, email filtering for phishing, patching of known vulnerabilities, and backups tested so that a ransomware incident can actually be recovered from.

Yes. Microsoft 365 and Office 365 setup, tenant migration, Exchange email, Teams, SharePoint and OneDrive are all included. Migration from another provider is done at no additional charge.

Businesses with 1 to 20 staff. This is the size range that larger managed service providers usually decline or deprioritise because it sits below their minimum seat count.

It takes about two weeks. First a fifteen minute phone call about what you have and what keeps breaking. Then a read-only review of your Microsoft 365, devices, backups and security, which gives you a plain-English list of risks whether you hire us or not. Then a quiet handover where we take over access, document everything and fix the urgent items, working around your trading hours. Your current provider does not need to be told until you are ready.

Microsoft 365 including Exchange email, Teams, SharePoint and OneDrive. Microsoft Azure, Amazon Web Services and Google Workspace. Windows and macOS devices, Windows Server, and security aligned to the Australian Essential Eight. We are an independent IT provider, so we support whatever your business already runs on rather than pushing you onto one vendor.

We support small businesses across accounting and bookkeeping, legal, medical and allied health, dental, real estate, construction and trades, hospitality, retail and e-commerce, fitness and wellness, creative and marketing agencies, not-for-profits and professional services. The common factor is a team of 1 to 20 people rather than any particular industry.

Yes. Some clients use us as their entire IT function. Others use a co-managed arrangement where we handle security, cloud and infrastructure while an internal person deals with day to day requests. Either works, and the price per user is the same.

MSP stands for managed service provider. It is the industry term for a company that looks after all of your IT for a fixed monthly fee instead of charging by the hour. Unlock Lab is an MSP for small business. You need one when IT problems start costing you more in lost time than the monthly fee, which for most businesses is somewhere around three or four staff. Below that, hourly support is often fine.

There is no sales team, no account manager layer and no offshore help desk to fund. One senior engineer works directly with a deliberately small number of clients, so the overhead that normally sits on top of an IT invoice is not there.